Terms and Conditions
Last Updated: October 12, 2026
Welcome to Raunaq. These Terms and Conditions govern your access to and use of our website, including browsing, purchasing products, and using any related services.
By accessing our website or placing an order, you acknowledge that you have read and understood these Terms and Conditions. Please read them carefully before using our website.
If you do not agree with these Terms and Conditions, please discontinue use of our website.
1. General Information
This website is operated by Raunaq, referred to in these Terms and Conditions as "we," "us," or "our."
Our website offers products for purchase by customers within Pakistan, subject to product availability and delivery coverage.
Business Details:
- Business Name: Raunaq
- Website: https://www.raunaqofficial.store
- Email: contact@raunaqofficial.store
- Contact Number: +92 3204033546, +92 3194046224
- Business Address: Fazil Dewan, Kamalia
2. Eligibility to Use the Website
By using this website, you confirm that:
- You are legally capable of entering into a binding agreement under applicable law.
- The information you provide during registration, checkout, or communication with us is accurate and complete.
- You will use the website only for lawful purposes.
- You will not use our website in a way that interferes with its operation, security, or availability.
If you are placing an order on behalf of another person or business, you confirm that you are authorized to do so.
3. Products and Product Information
We make reasonable efforts to display accurate product descriptions, specifications, images, prices, and other relevant information.
However:
- Product colors and appearance may vary slightly due to screen settings, lighting, photography, or manufacturing variations.
- Product descriptions, specifications, and availability may change from time to time.
- Images are provided for illustrative purposes where applicable.
- Minor variations do not necessarily indicate that a product is defective.
If you have questions about a product before purchasing, please contact our customer support team.
4. Prices and Currency
All prices displayed on our website are in Pakistani Rupees (PKR), unless expressly stated otherwise.
- Prices are subject to change without prior notice.
- The price applicable to your order will generally be the price displayed at checkout when you submit the order, subject to order confirmation and applicable law.
- Delivery charges and any other applicable fees will be displayed or communicated before you complete your purchase.
- Any applicable taxes or charges will be handled in accordance with relevant legal requirements.
If a product is listed at an obviously incorrect price due to a technical error or an apparent mistake, we may contact you to clarify the price or cancel the affected order where legally permitted. If payment has already been collected for a cancelled order, any refund due will be processed accordingly.
5. Orders and Order Acceptance
When you place an order on our website, you submit a request to purchase the selected products.
An automated order acknowledgement confirms receipt of your request but does not necessarily mean that your order has been finally accepted.
We reserve the right to review orders and, where legally permitted, decline or cancel an order for reasons including:
- Product unavailability.
- Incorrect pricing or listing information.
- Incomplete or inaccurate customer details.
- Suspected fraud or unauthorized transactions.
- Delivery restrictions or courier service limitations.
- A genuine technical or operational error.
If we cancel an order after receiving payment, we will arrange any refund due in accordance with our Refund Policy and applicable law.
We may contact you by phone, email, or WhatsApp to verify order details before dispatch.
6. Payment Methods
We may offer one or more of the following payment methods:
- Cash on Delivery (COD).
- Bank transfer.
- Debit or credit card.
- Digital wallets or other payment services displayed at checkout.
The available payment methods may vary by location, order value, or product.
For prepaid orders, payment must be successfully authorized or received before the order is processed, unless otherwise specified.
For COD orders, the customer must pay the confirmed order total, including applicable delivery charges, when the parcel is delivered.
Customers must not submit unauthorized payment information or attempt to interfere with the payment process.
7. Shipping and Delivery
We aim to deliver orders within the estimated delivery timeframe communicated on our website or at checkout.
Delivery times are estimates and may vary because of courier operations, public holidays, weather conditions, security restrictions, incorrect addresses, or other circumstances beyond our reasonable control.
Customers are responsible for providing a complete delivery address and an active contact number.
If a delivery attempt fails because of inaccurate information or the recipient's unavailability, we may coordinate with the customer or courier regarding redelivery or return arrangements.
Shipping charges, delivery coverage, estimated timelines, and related conditions are described in our Shipping Policy, which forms part of the website's applicable terms.
Nothing in this section excludes any remedies available to customers under applicable law.
8. Returns, Exchanges, and Refunds
Returns, exchanges, and refunds are governed by our Return and Refund Policy, available on our website.
That policy explains:
- Return eligibility and applicable timeframes.
- Exchange conditions and product availability.
- Procedures for reporting damaged, defective, or incorrect products.
- Return shipping arrangements.
- Refund methods and estimated processing times.
Customers should review the Return and Refund Policy before placing an order.
Our policies do not limit any rights or remedies that cannot lawfully be excluded under applicable Pakistani law.
9. Order Cancellation
Customers may request cancellation by contacting our support team as soon as possible.
Orders that have not yet been dispatched may be eligible for cancellation.
Once an order has been handed over to the courier, cancellation may no longer be possible. In such cases, the customer must contact us to discuss the available options under our applicable policies.
Any refund due for an approved cancellation will be handled in accordance with the Refund Policy and applicable law.
10. Customer Responsibilities
When using our website, you agree to:
- Provide accurate and complete information.
- Use valid contact details and delivery information.
- Review your order carefully before submitting it.
- Make payments using authorized methods.
- Refrain from placing fraudulent, deceptive, or knowingly false orders.
- Avoid activities that disrupt, damage, or compromise our website.
- Respect our intellectual property and the rights of other users.
Repeated fraudulent orders, deliberate misuse of our services, or abuse of the ordering process may result in reasonable restrictions on future orders, subject to applicable law.
11. Website Content and Intellectual Property
Unless otherwise stated, the website and its content, including text, logos, graphics, product photographs, designs, layout, and other materials, are owned by or licensed to Raunaq.
You may browse the website and use its content for personal, non-commercial shopping purposes.
You must not reproduce, distribute, modify, publish, sell, or commercially exploit our website content without prior written permission, except where permitted by applicable law.
All third-party trademarks, brand names, and product names remain the property of their respective owners.
12. Prohibited Activities
You must not use our website to:
- Violate applicable laws or regulations.
- Submit fraudulent orders or payment details.
- Attempt unauthorized access to website systems or customer accounts.
- Upload malicious code or interfere with website security.
- Collect personal information about other users without authorization.
- Copy or exploit website content in an unauthorized manner.
- Engage in conduct that may harm our business, customers, or services unlawfully.
We may take reasonable technical or legal measures to protect our website, customers, and business from misuse.
13. Privacy and Personal Information
We collect and use customer information as necessary to process orders, arrange deliveries, communicate with customers, process payments, provide support, and operate our website.
Information may include names, phone numbers, email addresses, delivery addresses, order details, and relevant transaction information.
We handle personal information in accordance with our Privacy Policy and applicable legal requirements.
Where necessary to fulfill an order, relevant information may be shared with courier companies, payment providers, technology providers, or other service partners.
Customers should review our Privacy Policy to understand how their information is collected, used, stored, and protected.
14. Third-Party Services and Links
Our website may contain links to third-party websites or use external services, including courier tracking pages, payment gateways, and social media platforms.
These third parties may operate under their own terms and privacy policies.
We do not control all third-party websites or services and are not responsible for their independent content or practices. However, this provision does not exclude any responsibility that applicable law places on us.
Customers should review the relevant third-party terms before using external services.
15. Website Availability and Technical Errors
We aim to keep our website accessible and functioning properly. However, we do not guarantee uninterrupted, error-free, or continuous availability.
Temporary interruptions may occur because of maintenance, technical failures, connectivity issues, security incidents, or other operational circumstances.
We may update, modify, suspend, or discontinue website features where reasonably necessary, subject to applicable law and any obligations relating to existing orders.
We will take reasonable steps to address material technical issues that affect customers' orders or transactions.
16. Limitation of Liability
To the extent permitted by applicable law, we are not responsible for losses caused solely by circumstances beyond our reasonable control, including certain third-party service interruptions or unforeseen delivery disruptions.
Nothing in these Terms and Conditions excludes or limits liability where such exclusion or limitation is prohibited by law, including applicable consumer protection requirements.
We do not exclude responsibility for fraudulent conduct or any other liability that cannot legally be excluded.
Customers should contact us promptly if they experience an issue with a product, payment, or delivery so that we can investigate and determine an appropriate resolution.
17. Indemnity
To the extent permitted by applicable law, customers may be responsible for losses or reasonable costs directly resulting from their unlawful use of the website, fraudulent conduct, or deliberate violation of these Terms and Conditions.
This provision does not impose liability for matters beyond the customer's legal responsibility or restrict any rights that cannot lawfully be waived.
18. Force Majeure
We will not be considered in breach of these Terms and Conditions solely because of a delay or failure caused by circumstances beyond our reasonable control, such as natural disasters, severe weather, government restrictions, public emergencies, strikes, or widespread courier and communication disruptions.
Where such circumstances affect an order, we will take reasonable steps to communicate material delays and determine an appropriate way forward, consistent with applicable law.
19. Governing Law and Dispute Resolution
These Terms and Conditions are governed by the laws applicable in the Islamic Republic of Pakistan.
If a dispute arises, we encourage customers to contact us first so that we can attempt to resolve the matter fairly and promptly.
If the dispute cannot be resolved informally, it may be referred to the appropriate court, consumer forum, or other competent authority in accordance with applicable law and jurisdictional requirements.
Nothing in these Terms and Conditions prevents a customer from exercising any statutory rights or remedies available under applicable law.
20. Changes to These Terms and Conditions
We may revise these Terms and Conditions from time to time to reflect changes in our products, services, business practices, or legal requirements.
The updated version will be published on our website with the revised date.
Changes will apply prospectively to the extent permitted by law. Any existing order or accrued customer right will be handled in accordance with applicable legal requirements.
We encourage customers to review this page periodically.
21. Severability
If any provision of these Terms and Conditions is found to be invalid or unenforceable by a competent authority, the remaining provisions will continue to apply to the extent permitted by law.
22. Contact Information
If you have questions, concerns, or complaints regarding these Terms and Conditions, please contact us:
Business Name: Raunaq
Email: contact@raunaqofficial.store
Phone/WhatsApp: +92 3204033546, +92 3194046222
Website: https://www.raunaqofficial,.store
Business Address: Fazil Dewan, Kamalia, Pakistan
We will make reasonable efforts to review and respond to customer inquiries promptly.
Thank you for visiting Raunaq and choosing to shop with us.