Shipping Policy
Last Updated: October 12, 2026
At Raunaq, we strive to deliver your orders safely, securely, and on time. This Shipping Policy explains how we process, dispatch, and deliver orders placed through our website within Pakistan.
1. Shipping Coverage
We currently deliver orders throughout Pakistan, including major cities and selected remote areas, subject to courier service availability.
Delivery to certain locations may take longer or may not be available due to courier restrictions, security conditions, weather, or other operational limitations.
2. Order Processing Time
- Orders are generally processed within 3-5 hours after being placed.
- Orders placed on public holidays will be processed on the next working day.
- Orders placed through Cash on Delivery (COD) may require confirmation by phone, SMS, or WhatsApp before dispatch.
- During sales, promotional campaigns, or peak shopping seasons, order processing may take longer than usual.
An order confirmation does not necessarily mean that the order has been dispatched.
3. Delivery Time
Estimated delivery times within Pakistan are as follows:
- Major cities: 2–5 business days after dispatch.
- Other cities and towns: 3–7 business days after dispatch.
- Remote or underserved areas: 5–10 business days after dispatch, or longer depending on courier availability.
These timelines are estimates and are not guaranteed. Delivery times may vary due to the destination, courier operations, public holidays, weather conditions, or unforeseen circumstances.
4. Shipping Charges
Shipping charges will be displayed at checkout before you complete your order.
- Standard shipping charges may vary depending on the delivery location, order size, weight, or selected delivery service.
- Free shipping may be offered on eligible orders during promotional campaigns or when the minimum order value specified on our website is met.
- Any applicable additional delivery charges will be communicated to the customer before order confirmation, where possible.
5. Cash on Delivery (COD)
We may offer Cash on Delivery (COD) as a payment option for eligible orders and locations within Pakistan.
- Customers must provide a valid phone number and complete delivery address.
- Customers should ensure that someone is available to receive and pay for the parcel at the delivery address.
- The full order amount, including applicable shipping charges, must be paid to the courier at the time of delivery.
- We reserve the right to verify COD orders before dispatch.
- Repeated refused deliveries, false orders, or failure to accept parcels may result in restrictions on future COD orders, subject to applicable law.
6. Order Tracking
Once your order has been dispatched, we may share tracking details through SMS, email, WhatsApp, or another available communication channel.
Customers can use the provided tracking number on the relevant courier's website to check the delivery status, where tracking is available.
If tracking information is unavailable or has not been updated, please contact our customer support team for assistance.
7. Incorrect Address or Contact Information
Customers are responsible for providing accurate and complete shipping information, including:
- Full name
- Complete delivery address
- City and postal code, where applicable
- Active phone number
We are not responsible for delays or failed deliveries caused by incorrect or incomplete information provided by the customer. If an order cannot be delivered due to incorrect details, additional shipping charges may apply to a reshipment, subject to our approval and applicable law.
Please contact us as soon as possible if you need to correct your delivery information. Changes may not be possible once an order has been dispatched.
8. Delayed or Failed Deliveries
Although we make every reasonable effort to deliver orders within the estimated timeframe, delays may occur due to:
- Courier service disruptions
- Severe weather or natural disasters
- Public holidays or peak-season demand
- Security restrictions or road closures
- Incorrect address or unavailable recipient
- Other circumstances beyond our reasonable control
If your order is significantly delayed, please contact us with your order number so we can assist you.
If a parcel is returned to us because delivery could not be completed, we will contact you, where possible, to discuss the available options for redelivery or cancellation.
9. Damaged, Missing, or Incorrect Items
Please inspect your parcel upon receipt, where reasonably possible.
If you receive a damaged, incomplete, or incorrect order, contact us within 48 hours of delivery at the contact details provided below.
Please include your order number, a description of the issue, and clear photographs or videos of the parcel and product, where applicable.
We will review the claim and arrange an appropriate resolution in accordance with our Return and Refund Policy and applicable consumer protection laws. The 48-hour reporting period is intended to help us investigate promptly and does not exclude any rights you may have under applicable law.
10. Order Cancellation Before Dispatch
Customers who wish to cancel an order should contact us as soon as possible.
Cancellation requests may be accepted if the order has not yet been dispatched. Once an order has been handed over to the courier, cancellation may no longer be possible, and the customer may need to follow our Return and Refund Policy.
Any refund due for a prepaid cancelled order will be handled in accordance with our Return and Refund Policy and applicable law.
11. Shipping and Returns
Shipping fees, return shipping costs, exchanges, and refunds are subject to our Return and Refund Policy.
Please review that policy before placing an order to understand the conditions and procedures for returning or exchanging products.
Nothing in this Shipping Policy limits any rights available to customers under applicable Pakistani law.
12. Contact Us
If you have questions about shipping, delivery, or an existing order, please contact us:
Store Name: Raunaq
Email: contact@raunaqofficial.store
Phone/WhatsApp: +92 3204033546, +92 3194640224
Business Address: Fazil Dewan, Kamalia
Please include your order number when contacting us about an existing order so we can assist you more efficiently.
Thank you for shopping with Raunaq. We appreciate your trust and look forward to serving you.